Terms of Service & Disclaimer

1. Acceptance of Terms

By booking any service through this platform (BP Rides), you ("the Passenger") confirm that you have read, understood and agreed to be bound by these Terms of Service. This platform is operated by Bestpartner Travel Co., Ltd. (Travel Agent Licence No. 353816) ("the Company").

2. Nature of Services

• 2.1 The platform offers airport & hub transfers, hourly charters, attraction transfers and sightseeing tours (the "Services").
• 2.2 Services are performed by vehicles and drivers arranged by the Company (the "Service Providers"); the Company is responsible for booking arrangements, quality control and customer service.
• 2.3 All charges are based on the quotation displayed at the time of booking. Third-party fees such as tunnel and parking charges, where applicable, are passed on at cost.

3. Booking & Confirmation

• 3.1 A booking becomes valid upon the platform displaying "Booking Confirmed". Driver and vehicle details will be sent via WhatsApp / WeChat.
• 3.2 Passengers must provide accurate flight number, pickup point and contact number; the Company is not liable for delays or failed pickups caused by incorrect information.
• 3.3 Sightseeing tours have fixed timings (Night Lights Tour 16:00–21:00 / Old Hong Kong Tour 14:00–19:00) and do not accept custom departure times; the "Night Lights · Peak & Stanley" tour operates Monday to Friday only (excluding public holidays).

4. Payment

• 4.1 Upon confirmation, the Company will provide payment methods (FPS / online payment channels).
• 4.2 All fares are quoted in Hong Kong Dollars (HKD).

5. Cancellation & Refunds

• 5.1 Flight delays are not treated as cancellations: where a flight number has been provided, the driver will adjust to the actual landing time at no extra charge.
• 5.2 Cancellation policy:

• 5.3 Refunds are processed via the original payment method within 7 working days.

6. Waiting Time

• 6.1 Airport / border pickup: 60 minutes free waiting (from actual landing time).
• 6.2 Urban and other locations: 15 minutes free waiting.
• 6.3 Additional waiting is charged at HK$400 per hour (any part thereof counts as one hour).

7. Luggage

• 7.1 Each passenger may bring 1 check-in suitcase and 1 piece of hand luggage.
• 7.2 Excess or oversized luggage must be declared at booking; the Company may arrange a larger vehicle with adjusted pricing for safety or capacity reasons.

8. Passenger Responsibilities

• 8.1 Passengers must wear seat belts and follow the driver's instructions.
• 8.2 Smoking (including e-cigarettes), eating (water excepted) and carrying flammable, explosive or dangerous goods are strictly prohibited in the vehicle.
• 8.3 Passengers are liable for cleaning or repair costs of any soiling or damage caused to the vehicle (including vomit cleaning).
• 8.4 The driver may terminate the service on safety grounds (including but not limited to drunkenness, harassment or violence), with no refund of the fare.
• 8.5 The number of passengers must not exceed the vehicle's registered seating capacity.

9. Disclaimer

• 9.1 Traffic delays — The Company allows generous buffers, but Hong Kong road conditions (congestion, accidents, road closures, severe weather) may cause delays. The Company accepts no liability for delays beyond its control or resulting losses (including missed flights or meetings).
• 9.2 Liability cap — In no event shall the total liability of the Company and Service Providers for a single booking exceed the fare of that booking.
• 9.3 Personal belongings — Please do not leave belongings in the vehicle. The Company accepts no liability for lost items but will assist in recovery where possible.
• 9.4 Indirect losses — The Company accepts no liability for any indirect, incidental or consequential losses.
• 9.5 Third-party venues — Services and safety of third-party venues (theme parks, restaurants etc.) are the sole responsibility of those venues. Sightseeing tours do not include a guide; on-site activity costs are at passengers' own expense.
• 9.6 Vehicle breakdown — In case of breakdown, the Company will arrange a replacement vehicle as soon as possible; if none can be arranged, the fare for that trip will be refunded in full as the sole remedy.

10. Force Majeure

The Company shall not be liable for failure or delay of services caused by typhoons, black rainstorms, riots, epidemics, government orders or other force majeure events, and will negotiate rescheduling or refunds with passengers. Bookings during Typhoon Signal No. 8 or above, or Black Rainstorm Warning, may be rescheduled free of charge or refunded in full.

11. Personal Data Collection Statement

Personal data collected by the Company (name, phone, WhatsApp / WeChat, flight number) is used solely for processing bookings, arranging transfers and customer service, and will not be sold or transferred to third parties; drivers and payment processors receive only the data necessary to fulfil the order. Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to access and correct your personal data held by the Company. Enquiries: +852 6562 8848.

12. Amendments

The Company reserves the right to amend these terms at any time; amended terms take effect upon publication on this platform.

13. Governing Law & Disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes shall first be resolved through friendly negotiation; failing that, both parties agree to submit to the courts of Hong Kong.